Last week I spent a couple days with an Emirati company devising and articulating their strategy.
It was an amazing group: 5 Emirati’s, 2 Egyptians, 2 Indian’s, 2 Jordanians, a Palestinian and an American, plus a Dutchman (me) facilitating the whole event.
Although there are many tips I could give to help get the best out of a hyper-diverse team, my secret weapon is to agree upfront on a number of rules of engagement for the team.
These rules of engagements need to be spelled out and agreed at the start of a session.
The design should be intentional and well-thought-out.
Here’s how I set up my speed dating model this semester.
After some exciting and a few cases of exhausting discussions I think the outcome was brilliant.If you care about someone, then consider adopting these 10 rules as part of the way you communicate with them when you are trying to resolve a conflict: Rule #1: Don't yell.Adding emotion clouds the clarity of what actually happened.Great relationships develop not from the absence of conflict, but from determining an agreeable pattern for how to resolve conflict.Defining the rules of engagement for how you "fight" with someone you care about is ultimately much more important than trying to never have a disagreement.It gives you, the leader, the tools to make the required interventions to keep everybody on-board, contributing, in-check and the meeting moving forward.In my opinion the 5 most important rules of engagement that can facilitate your teams are: Every team has two kinds of people: those who love to listen to themselves and those who don’t say anything because their opinion isn’t important. It gives you an opportunity to encourage the ‘silent ones’ by focusing on the contribution part of the rule.Members: Continuously follow-up and provide valuable content to build trust.Now that you’re getting to know the member, make your communications personal.Don’t sell, just listen, get to know your member, and follow up (text, call, email). People decide how they feel about someone within the first 2 seconds of seeing them; the same goes for financial institutions.Align your engagement strategy with all levels of the organization and all member touch points so that, regardless of how contact is made, the first impression experience is the same. Work on nurturing your budding relationship; tell more of your story (it’s ok to talk about yourself now, but don’t stop listening).